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Terms & Conditions

1. General Information

These Terms and Conditions apply to all reservations and stays at Ksar Shama, Ouirgane, Morocco. By confirming a booking, guests acknowledge that they have read, understood, and agreed to these terms.

2. Payments and Taxes

  • The hotel's currency is Moroccan Dirhams (MAD).
  • Payments are accepted by credit card, wire transfer, or cash. Cash payments may be made in MAD, Euros, Dollars, or Pounds Sterling.
  • Rates shown in other currencies are for reference only and may vary depending on exchange rates and bank or card fees.
  • If the payment currency differs from the hotel's, the final amount may vary due to exchange rate fluctuations.
  • All rates include applicable VAT at the time of booking.
  • Tourist taxes are not included and apply to all guests aged 12 years and older:
    • City tax: 15 MAD per person, per night
    • Tourism promotion tax: 11 MAD per person, per night
  • Any new taxes or government levies introduced prior to the stay will automatically be reflected in the final price.

3. Booking and Cancellation Policies

a. Individual Bookings

  • A booking is confirmed upon receipt of an advance payment.
  • Free cancellation is available up to 7 days before arrival.
  • The hotel reserves the right to pre-authorize your card for the remaining balance prior to arrival.
  • Domes: Due to limited availability and high demand, dome reservations are non-refundable and must be paid in full at the time of booking.
  • No-shows will be charged 100% of the stay.

b. Group Bookings (7 rooms or more)

  • A 30 to 50% deposit is required to confirm the reservation.
  • The deposit is non-refundable, but guests may postpone their stay once within 12 months of the original arrival date, subject to written approval and availability.
  • Any rate difference for new dates will apply.
  • Rescheduled bookings are non-refundable.
  • The balance payment must be received at least 30 days before arrival.
  • Cancellations made after 30 days before arrival, or no-shows, incur a 100% fee.
  • Group bookings made through online travel agencies (OTAs) such as Booking.com are also subject to these conditions.

4. Check-in / Check-out Policy

  • Check-in: from 3:00 p.m.
  • Check-out: until 11:00 a.m.
  • Early check-in or late check-out may be granted subject to availability and may incur an additional charge.

5. Meal Plan Policy

Half Board includes breakfast and dinner.

Full Board includes breakfast, lunch, and dinner.

  • Adults and children aged 12 years and above enjoy a full menu (starter, main course, and dessert) at each meal.
  • Children under 12 years may choose one main course plus either a starter or dessert at a reduced price. A full three-course menu at the adult rate is available upon request.
  • Children under 3 years sharing their parents' meals dine free of charge.

6. Extra Bed Policy

When using an extra bed:

  • Children under 4 years stay free of charge.
  • Children 4 to 11 years: 100 MAD per night supplement.
  • Children 12 to 18 years: 200 MAD per night supplement.
  • Adults: 300 MAD per night supplement.

7. Conduct During Stay

Guests are expected to behave respectfully and in accordance with public order and the hotel's internal rules.

  • Any inappropriate or disruptive behavior may result in immediate eviction without refund or compensation.
  • Guests are responsible for any damage caused to hotel property by themselves or their companions.
  • Repair or replacement costs will be charged accordingly.

8. Pet and Smoking Policies

  • Pets are not allowed on the hotel premises.
  • Smoking is not permitted inside rooms or indoor public areas. Designated outdoor smoking areas are available.

9. Privacy & Data Protection

Personal data collected during the booking process is used solely for managing reservations and enhancing services.

Ksar Shama does not share guest information with third parties except when required by law.

10. Force Majeure

In the event of force majeure, the hotel cannot be held responsible for failing to fulfill its obligations.

Whenever possible, the hotel will make every effort to arrange accommodation under similar conditions at another property of the same category.

"Force majeure" refers to any event that cannot be reasonably foreseen or avoided by the establishment.

11. Intellectual Property

All content on Ksar Shama's website—including texts, images, graphics, logos, and software—is the exclusive property of Ksar Shama and protected under Moroccan copyright laws.

Any reproduction, modification, or distribution for commercial or public use is prohibited without prior written consent.

12. Limitation of Liability

While Ksar Shama endeavors to ensure the accuracy of the information on its website, errors or omissions may occur.

The hotel is not liable for any direct or indirect damages arising from the use or inability to use the site or its content.

The website may contain links to third-party sites beyond Ksar Shama's control. Ksar Shama is not responsible for their content or policies, and the inclusion of such links does not imply endorsement.

13. Amendments to the Terms

Ksar Shama reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Changes take effect upon publication on the website, and guests are encouraged to review them regularly.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Moroccan law.

Any dispute will fall under the exclusive jurisdiction of Moroccan courts.

15. Contact

For questions or additional information, please contact us at: contact@ksarshama.com.